Return Policy

Are returns accepted?
ALL SALES ARE FINAL. We do not provide refunds for any purchases.
Returning an item to request a refund will result in forfeiture of the merchandise, as refunds will not be granted.
Exchanges are available only for customers within the United States. We do not process exchanges for international orders.

I received a damaged item, how do I exchange it?
If you receive a damaged merchandise item, please send an email to 60juno.mgmt@gmail.com and include your order number, a brief description of the damage and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item.

Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit. This includes but is not limited to: vinyl with dinged corners, seam splits, or bent jackets. With this in mind, please use caution with FedEx SmartPost!

CCTV Management reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item.

I received the incorrect item or size in my order, how do I exchange it?
Send an email to 60juno.mgmt@gmail.com outlining the situation and we will respond. If CCTV Management is responsible for a fulfillment error, we will send you a pre-paid return label to ship us back the incorrect merchandise. Upon receipt of the item, we will re-ship the correct item.